1. Scope and Relationship to Other Policies

This Deposit Policy applies to all orders placed with 24K Maple Supply that require a deposit, down payment, reservation payment, advance payment, or other partial payment before the full purchase price is paid. It is intended to apply to orders for oversized salon, spa, beauty, wellness, massage, therapy, barber, manicure, pedicure, and related equipment, including but not limited to beauty beds, massage tables, treatment beds, pedicure chairs, barber chairs, examination chairs, accessories, and other products sold by 24K Maple Supply.

This Policy forms part of the purchase terms applicable to the order together with any applicable product page disclosures, quotation, invoice, order confirmation, shipping terms, return and refund policy, warranty terms, and any written order-specific terms that 24K Maple Supply provides to the customer. Where an order-specific written term expressly addresses deposits and conflicts with this Policy, the order-specific written term will govern to the extent of the conflict, subject always to applicable law.

2. Why We Require Deposits

Because many of the products sold by 24K Maple Supply are oversized, freight-sensitive, specialty, pre-order, supplier-direct, custom-configured, or otherwise operationally complex, a deposit may be required to reserve inventory, secure inbound stock, allocate warehouse space, begin supplier procurement, release a special order, reserve a production slot, arrange freight or White Glove handling, schedule a delivery route, or otherwise commit company resources to the order.

A deposit is not a separate penalty or standalone service fee. Unless expressly stated otherwise in writing, a deposit is an advance payment that is credited toward the total price of the customer’s order.

3. Orders That May Require a Deposit

24K Maple Supply may require a deposit for any order where this is commercially reasonable or operationally necessary, including without limitation:

(a) oversized, heavy, freight, palletized, or appointment-based deliveries;
(b) custom-made, custom-finished, custom-upholstered, made-to-order, or customer-configured products;
(c) pre-order, backorder, supplier-direct, or limited-availability items;
(d) products that require special procurement, inbound transfer, assembly planning, white glove delivery, inside delivery, liftgate service, remote-area service, or installation coordination;
(e) multiple-unit, business, commercial, clinic, spa, salon, or bulk orders;
(f) orders placed through quotations, invoices, manual checkouts, phone orders, or any payment arrangement where full payment is not collected at checkout; and
(g) any other order where the product page, quote, invoice, checkout, or order confirmation states that a deposit is required.

4. Deposit Amount and Disclosure

The amount of the required deposit will be disclosed before the customer completes the applicable transaction. Depending on the sales channel, the deposit amount may appear on the product page, quotation, invoice, checkout page, payment link, draft order, or order confirmation.

Unless otherwise stated, the deposit amount is determined by 24K Maple Supply in its sole but reasonable discretion based on the nature of the goods, supplier requirements, logistics commitments, lead times, and order risk. The deposit may be a fixed dollar amount or a percentage of the order value.

All known mandatory non-governmental charges that apply to the order and are required for the customer to obtain the goods or services will be disclosed before the order is finalized. If a charge depends on information that is not yet available at checkout, such as site access conditions, building restrictions, remote-area carrier surcharges, or customer-requested service upgrades, 24K Maple Supply may provide that charge later once the relevant details are known and before the related service is performed or confirmed.

5. Credit of Deposit Toward Purchase Price

Unless expressly stated otherwise in writing, the deposit paid by the customer will be credited toward the total amount due for the order. The deposit is not interest-bearing, does not create any right to interest, and will not be treated as a security deposit or trust deposit except where applicable law expressly requires otherwise.

The remaining balance, together with any applicable taxes and approved shipping or service charges, must be paid in accordance with the payment terms stated in the order, invoice, quotation, checkout, or order confirmation.

6. General Rule: Deposits Are Non-Refundable

Except where applicable law requires otherwise, deposits paid to 24K Maple Supply are non-refundable once 24K Maple Supply has taken one or more material steps in reliance on the order, including but not limited to reserving stock, committing inventory, ordering product from a supplier, releasing a custom or special order, assigning warehouse handling resources, booking freight, reserving a delivery date, reserving White Glove or installation services, or otherwise incurring internal or external costs in connection with the order.

Without limiting the foregoing, and except where prohibited by law, a deposit will generally remain non-refundable if the customer:

(a) changes their mind after placing the order;
(b) requests cancellation after inventory or supplier commitments have been made;
(c) fails to pay the remaining balance when due;
(d) fails to provide accurate shipping, delivery, access, or contact information;
(e) misses, refuses, or repeatedly reschedules a delivery or service appointment;
(f) refuses delivery of conforming goods; or
(g) otherwise causes the order not to be completed after 24K Maple Supply has materially relied on the order.

For clarity, the deposit is intended to compensate 24K Maple Supply, at least in part, for the fact that the company may have removed inventory from sale, incurred procurement expenses, committed freight or handling costs, and devoted administrative and operational resources to the order in reliance on the customer’s purchase decision.

7. Quebec Consumer Transactions

Notwithstanding any other section of this Policy, for consumer transactions governed by the Quebec Consumer Protection Act or any other mandatory law of Quebec, nothing in this Policy is intended to predetermine a prohibited fixed cancellation charge, percentage, penalty, or forfeiture, and nothing in this Policy limits any non-waivable legal right.

If a Quebec consumer is entitled by law to cancel a contract, to receive a refund, or to exercise a legal remedy, 24K Maple Supply will comply with the applicable legal requirements. Where Quebec law does not permit a merchant to determine in advance a prohibited cancellation penalty for a layaway, reservation, or deposit-based transaction, this Policy shall be interpreted and enforced only to the extent permitted by that law.

If, in a Quebec transaction, a deposit is requested before a contract is legally concluded and applicable law imposes special handling requirements for that deposit, 24K Maple Supply will handle the deposit in the manner required by applicable law. Nothing in this section prevents 24K Maple Supply from seeking compensation to the extent permitted by law for actual loss or damage caused by a cancellation or breach, where such compensation is legally available and properly supported by the circumstances.

8. Custom, Special-Order, Made-to-Order, and Pre-Order Items

Deposits for custom, special-order, made-to-order, personalized, supplier-ordered, pre-order, and backorder items are especially important because 24K Maple Supply may not be able to cancel or reverse the supplier commitment, may be unable to resell the item promptly, or may be unable to use the item in the ordinary course of business at the same price or on the same timeline.

Accordingly, except where applicable law requires otherwise, deposits paid for these categories of goods are strictly non-refundable once the order has been released to the supplier, manufacturer, or production process, even if the item has not yet shipped or arrived. If 24K Maple Supply agrees, in writing, to a change requested by the customer after such release, the customer may be required to pay additional costs, revised pricing, revised freight, revised lead times, or other charges associated with the requested change.

9. Balance Payment

The unpaid balance of the order must be paid when required under the applicable invoice, quotation, payment request, or order confirmation. 24K Maple Supply may require full payment before shipment, before dispatch from warehouse, before freight tender, before White Glove or installation scheduling, or before release for customer pickup.

If the customer does not pay the remaining balance when due, 24K Maple Supply may suspend performance, postpone shipment or delivery, place the order on hold, assess reasonable storage or rehandling charges where applicable, or treat the order as cancelled by the customer, all subject to applicable law. In such event, the deposit may be retained on the basis set out in this Policy except to the extent prohibited by law.

10. Delivery Appointments, Access, Failed Delivery, and Storage

The customer is responsible for providing accurate delivery information and for ensuring that the delivery location is reasonably accessible and suitable for the ordered goods. This includes, where applicable, confirming doorway widths, corridor clearance, stair access, elevator access, floor capacity, parking or loading restrictions, building permissions, appointment windows, and the availability of someone authorized to receive the order.

If delivery cannot be completed because the customer provided incorrect information, failed to attend a scheduled appointment, refused delivery of conforming goods, requested postponement after freight or service arrangements were already made, or failed to ensure safe and reasonable access, 24K Maple Supply may charge or pass through reasonable storage, reconsignment, return freight, re-delivery, handling, or related charges actually incurred.

Except where applicable law requires otherwise, these circumstances do not make the deposit refundable. Any additional charges incurred because of failed delivery, refusal, delay, or access problems remain the customer’s responsibility and may be invoiced separately or deducted from any amount otherwise eligible for refund under applicable law.

11. Customer-Requested Order Changes

Any request to change an item, model, finish, colour, quantity, delivery method, ship-to address, service level, or other material term after a deposit has been paid is subject to 24K Maple Supply’s written approval. 24K Maple Supply is not required to accept a requested change once procurement, reservation, production, scheduling, or shipping work has begun.

If 24K Maple Supply agrees to a requested change, the customer may be required to pay additional charges, a revised deposit, a balance adjustment, revised shipping charges, or a new lead time. Unless 24K Maple Supply expressly agrees otherwise in writing, the original deposit remains subject to this Policy and does not become refundable merely because the customer requested a change.

12. Orders Cancelled by 24K Maple Supply

If 24K Maple Supply cancels an order before it is fulfilled for reasons that are not caused by the customer and applicable law does not require a different remedy, 24K Maple Supply will refund the deposit and any other amount paid for the unfulfilled portion of the order within a commercially reasonable time or within the time required by applicable law, whichever is shorter.

Nothing in this section limits any legal rights a consumer may have where a merchant is required by law to honour a concluded contract, deliver the ordered goods, or provide a statutory refund or other remedy.

13. Damaged, Defective, Incorrect, or Non-Conforming Goods

This Deposit Policy does not limit the customer’s rights, if any, under applicable law or under 24K Maple Supply’s Return and Refund Policy, Shipping Policy, Warranty Policy, or other mandatory legal warranties.

If goods are delivered damaged, defective, incorrect, or otherwise not in conformity with the order, the customer should notify 24K Maple Supply promptly and follow the claim, return, inspection, and documentation procedures set out in the applicable policy or order instructions. Any refund, replacement, repair, price adjustment, or other remedy in those circumstances will be handled according to the applicable contract terms and mandatory law, and this Policy will not be used to deny a remedy that the law requires.

14. No Waiver of Statutory Rights

Nothing in this Policy excludes, waives, restricts, or limits any non-waivable right or remedy that a customer may have under applicable federal, provincial, or territorial law, including consumer protection legislation, sale of goods legislation, legal warranty rules, credit card chargeback rights where applicable, or any other mandatory law.

If any provision of this Policy is held to be invalid, unenforceable, or prohibited in a particular jurisdiction or in relation to a particular customer transaction, that provision shall be deemed modified to the minimum extent necessary to comply with the law, and the remainder of the Policy shall continue in full force and effect.

15. Inconsistencies, Interpretation, and Updates

This Policy will be interpreted in a commercially reasonable manner consistent with 24K Maple Supply’s business model and with all mandatory laws that apply to the transaction. Headings are for convenience only and do not limit the interpretation of any provision.

24K Maple Supply may update this Policy from time to time by posting a revised version on its website. The version in effect at the time the customer places the relevant order or pays the relevant deposit will generally apply to that transaction unless a later version is required by law or is expressly agreed in writing.

16. Contact Information

Questions regarding deposits, order payments, quotations, freight arrangements, or delivery scheduling may be directed to:

24K Maple Supply
3600A Laird Rd Unit 9
Mississauga, ON L5L 0A3
Canada
Email: sales@24kmaplesupply.com
Phone: +1-289-723-2424

Customers should retain a copy of their quotation, invoice, order confirmation, payment receipt, and all communications related to their deposit and order.